Meeting/Event Information

October Meeting 2018 - Hotel Rates

October 09, 2018
11:00 AM to 1:00 PM
 Add to Calendar

The Line Austin Hotel - Onyx Ballroom
111 E Cesar Chavez St
Austin, TX 78701

The GBTA Foundation in partnership with HRS conducted a global survey to assess if and how travel managers audit their hotel rates as well as reasons why some travel programs choose not to do so.

Globally, 86 percent of travel managers audit their negotiated hotel contract information, including rates, amenities and other negotiated features, once it is loaded into the system to verify its accuracy. Among those who do not perform hotel rate audits, 42 percent say it is because they have no internal resources to do so and 16 percent say they have no budget to outsource the task. Additionally, 35 percent rely on their TMC to check the rate, 32 percent trust the hotel to do this for them and 18 percent believe performing such audits does not have a significant impact on the rate, so it’s not part of their priorities. 

Given that one out of six audits (17 percent) reveals a discrepancy between what was negotiated in the contract and what appears in the system, most often involving the rate, this could be a missed revenue-saving opportunity for travel programs who do not perform rate audits. In fact, those who say they don’t have the budget to outsource the task are probably at a greater risk than most for overpaying mis-loaded rates and could potentially recoup the money spent on outsourcing this by catching all the errors.

When rate discrepancies are found, companies are paying an average of 14 percent more than negotiated. Companies in the LATAM saw the largest discrepancies at 18 percent, while United States and APAC companies pay 14 percent more than negotiated and EMEA companies pay 11 percent.

In looking at the companies who do perform this audit, 52 percent use internal resources and check the rates manually, 38 percent outsource it to their TMC, 15 percent outsource to their hotel solution provider and 11 percent outsource it to another third-party consultant. Furthermore, 16 percent rely on reports from their hotels and 36 percent rely on travelers to report back to them when the rate is not correct. Considering the potential cost savings of verifying these rates, relying on travelers or hotels to report errant rates may not be the most effective way to manage this.

Travel managers work hard to negotiate cost-effective hotel rates and desired amenities for their travelers as an important component to a successful corporate travel program. These efforts are for naught, however, if their travelers don’t get what was negotiated. Conducting audits to ensure accuracy can help strengthen a travel program.


Sandy HRS

Sandy Albrecht – HRS Head of Business Development for North America

Sandy Albrecht is Head of Business Development in North America for HRS, the leading global provider of hotel solutions for corporations. Sandy and her team specialize in helping companies, government agencies and organizations gain the most value for the money they spend on hotels. Prior to this role, Sandy was Head of Partnerships for HRS, managing industry relationships with travel management companies (TMCs) and online booking service providers. Before joining HRS in 2016, Sandy held several management roles at Sabre, including Director of Corporate Communications, Partner Strategy Director, and Manager of Corporate Events.  Prior to Sabre, Sandy managed mid-market sales for Navigant’s central region for five years. Sandy also held several marketing roles at American Airlines earlier in her career. Sandy lives in Coppell, Texas, just outside of Dallas.

 View Photos


$35.00 Member Ticket
$55.00 after 05:00 pm October 3

$55.00 Guest Ticket
$75.00 after 05:00 pm October 3

$35.00 All Access Member Ticket
$55.00 after 05:00 pm October 3